Bed in Casa Bocobo Hotel

Casa Bocobo Hotel

Hotel Checkout is an independent travel network offering over 200,000 hotels worldwide.Learn More

Frequently Asked Questions

At Hotel Checkout, we want to make your booking experience as smooth and transparent as possible. Below you’ll find answers to the questions we get asked most often. If you need more help, feel free to contact us—our support team is available 24/7.

What is Hotel Checkout?

Hotel Checkout is an independent online travel agency operated by HotelCheckout Group. We provide a secure and convenient way to book hotels worldwide. We are not affiliated with or operated by any hotel or hotel chain.

How do I make a reservation?

Simply search for your destination, choose your preferred hotel, and complete the booking through our website. You’ll receive instant confirmation by email once your reservation is complete.

Can I change or cancel my reservation?

Reservation changes and cancellations depend on the hotel's policy for your booking. Please review the cancellation terms on your confirmation email or your booking page. If you need assistance, contact our support team.

I made a booking, but haven’t received confirmation. What should I do?

First, check your spam or junk email folder. If you still haven’t received your confirmation after 10 minutes, contact us—our team will help you right away.

Who should I contact for questions about my stay?

If you made your reservation through Hotel Checkout, our team is happy to assist with booking-related questions. For special requests during your stay (like early check-in, amenities, etc.), it’s best to contact the hotel directly.

I booked elsewhere. Can you help with my reservation?

We’re only able to support reservations made directly through Hotel Checkout. For bookings made through other platforms or directly with the hotel, please contact the hotel or the company you booked with.

Is my personal information safe with Hotel Checkout?

Yes. We use industry-standard security measures to protect your data and never share your information with hotels except as required to process your reservation.

Are you affiliated with the hotels listed?

No. Hotel Checkout is completely independent and not affiliated, endorsed, or sponsored by any hotel or hotel chain. We act solely as your booking agent.